Terms of service

These Terms and Conditions govern the provision of digital services through the Unified Government Service System (hereinafter referred to as the "System") and regulate the activities related to the delivery of digital services between the Ministry of Digital Development, Innovation and Communications and the E-Mongolia Academy SOE (hereinafter referred to as the "System Administrator") authorized government agencies and information controllers that provide services to users through the System (hereinafter referred to as the "Information Controllers" or "Service Providers") and individuals and legal entities acting in accordance with Article 18.10 of the Law of Mongolia on Public Information Transparency (hereinafter referred to as the "Users"). These Terms and Conditions establish and define the respective rights and obligations of the parties in connection with the provision of electronic public services through the System.

The System Administrator shall have the right to amend these Terms and Conditions unilaterally. Any such amendments or additions shall become effective upon their publication in the System and notification to Users through the System.

These Terms apply only to services provided through the Unified Government Service System and do not apply to services obtained through other channels.

2.1. "DAN System" means the national digital identification and authentication system, which provides a platform enabling the identification and authentication of individuals and legal entities for the purpose of accessing all types of services in the digital environment, and that is designed to operate in close integration with otherwise independent systems of both public and private sector service providers.

2.2. "KHUR System" means an independent government information exchange system that conforms to international standards, ensures reliable operation and information security, and is designed to deliver public services digitally to individuals and legal entities.

2.3. "Payment" means service fees, state stamp duties, invoices, and any other charges established by the relevant Information Controller in accordance with applicable laws and regulations and generated within the System in connection with the services requested by the User.

2.4. "Service" means the following categories of digital services provided to Users by Information Controllers:

2.4.1. Services whereby a User accesses the System and retrieves information in real time from the systems (databases) of Information Controllers through the KHUR System;

2.4.2. Services whereby an Information Controller receives a request from a User through the System and, after a specified period, provides and transmits the resulting response;

2.4.3. Services for conducting surveys and collecting feedback from Users; and

2.4.4. Services for providing Users with personal notifications and public announcements or information.

3.1. Users shall access the System using the DAN System and are responsible for protecting their registration number, password, e-signature certificate, and one-time password (OTP).

3.2. To protect the security of their account and personal information, Users must log out after completing services. The System is not liable for any damages resulting from the User's own negligence.

3.3. Users are prohibited from obtaining services by using the login credentials of another person, except through credentials duly authenticated under the DAN System.

3.4. If access credentials are lost, transferred, or used without authorization, the User must notify law enforcement authorities and change the password.

3.5. Users shall have the right to submit complaints and suggestions regarding the Services, by calling 1111-2, or through the Integrated Service Center during business hours (08:30–17:30 on working days).

3.6. Users may evaluate the quality of services provided by the relevant Information Controller and the quality of the System's services using a rating scale of 1 to 5 points. Ratings may be used to improve service quality.

4.1. The System Administrator shall have the right to revoke or temporarily suspend a User's access to the System if the User violates these Terms and may report the matter to competent law enforcement authorities.

4.2. The System Administrator shall be responsible for the development and reliable operation of the System and for ensuring the security and integrity of Users' personal information used in connection with the Services.

4.3. The System Administrator shall cooperate with Information Controllers to provide Users with accurate, complete, and well-organized information regarding government services.

4.4. The System's name, logo, operating principles, source code, and data structure are protected by copyright and other applicable intellectual property laws.

4.5. The System shall operate twenty-four (24) hours a day, seven (7) days a week.

4.6. The System may be partially or fully suspended temporarily for the purpose of scheduled maintenance. Information regarding such maintenance shall be published at least two (2) business days in advance.

4.7. The System will continue to operate during public holidays, although participating organizations may require additional or different processing times for service requests.

4.8. The System shall not be liable for failures caused by Information Controllers' systems but will make reasonable efforts to restore operations.

4.9. The System shall not be responsible for any issues or disputes arising from communications between Users through the National Chat service.

4.10. Any interruption of the Services caused by force majeure events, including but not limited to fire, flood, earthquake, lightning, explosion, legal or regulatory acts issued by competent government authorities, strikes, war, terrorist attacks, or outbreaks of highly contagious diseases, shall not be deemed a service disruption giving rise to liability on the part of the System Administrator.

5.1. Individual electronic services may be subject to Special Service Terms depending on applicable legislation and service characteristics.

5.2. Users shall be responsible for reviewing and complying with the Special Service Terms and Conditions applicable to the services provided by the relevant Information Controller.

5.3. The System is not responsible for decisions made by Information Controllers regarding service requests.

5.4. Authorized government agencies may access user information as permitted by law.

6.1. The System shall provide Users with the ability to independently review information relating to access to their personal data through the KHUR System, including their service history, the processing status of active service requests, and payment information.

6.2. Users have the right to monitor the accuracy of information displayed through e-mongolia.mn and the KHUR System and, in the event of any discrepancy or error, to notify the System Administrator, the relevant database controller, and the competent government authority, and to request that such information be corrected.

6.3. The System shall not be liable for any consequences arising from inaccurate, incomplete, or incorrectly entered data submitted by the User, including, without limitation, the return of a service request, refusal to provide a service, or delays in service delivery by authorized member organizations or database controllers.

6.4. The revocation or temporary suspension of a User's access rights shall not constitute grounds for the deletion of any data or information generated or stored in the System in relation to that User.

6.5. Users' personal information, electronic documents, and data relating to service requests shall be archived and retained electronically in accordance with applicable laws and regulations.

6.6. Service Providers are prohibited from collecting, storing, using, or disclosing personal information except as expressly permitted under these Terms and applicable law.

6.7. All technologies, technical infrastructure, and information stored in connection with the System shall constitute System data and shall be governed by the laws of Mongolia, including the Law on Organizational Secrets, the Law on State and Official Secrets, and the Law on Personal Privacy.

7.1. The System shall deliver a payment notification to the User upon the successful completion of the service request.

7.2. The System shall provide Users with multiple payment options. Transaction fees may vary depending on the payment method or payment channel selected by the User.

7.3. The System shall not be responsible for any issues or disputes relating to transaction fees arising between the User and the organization providing the relevant payment instrument or payment service.

7.4. If postal delivery is requested, the User shall bear the related costs.

7.5. Service fees shall be determined by the Service Provider or Information Controller, and information regarding such fees shall be made available in the System prior to the submission of the relevant service request.

7.6. Invoices for paid services may take the following forms:

7.6.1. A static invoice specifying a fixed tariff payable prior to receiving the service;

7.6.2. A static invoice specifying a fixed tariff payable after the successful generation of the service request result;

7.6.3. A dynamic invoice, the amount of which is determined by the Information Controller based on the outcome of the service request.

7.7. The System shall not be liable where an electronic receipt is not generated because the User has failed to register with or properly configure the E-Barimt system.

8.1. The integrated service portal e-mongolia.mn shall not be used for any of the following purposes:

8.1.1. Engaging in any unlawful or fraudulent activity;

8.1.2. Submitting service requests or attempting to obtain services using forged, falsified, or fraudulent documents;

8.1.3. Attacking, hacking, damaging, disrupting, or otherwise interfering with the System or any of its subsystems;

8.1.4. Violating the rights of other Users or obstructing their use of the System;

8.1.5. Publishing or transmitting materials containing unlawful content or content that incites violations of the law.

8.2. Users who violate these Terms and Conditions, used the Services unlawfully, or caused damage to the operations of the Service Provider or to other Users, such User shall be held liable in accordance with the laws of Mongolia.

8.3. Any suggestions, complaints, issues, or disputes arising in connection with the Services shall be resolved through amicable consultation and mutual agreement between the Parties. If the Parties are unable to reach a resolution, the matter shall be settled in accordance with the laws of Mongolia.

9.1. Users may obtain information regarding the use of the System by contacting the Government Contact Center at 11-11. On-site assistance or support at the User's physical location shall not be provided.

9.2. The System Administrator shall implement and maintain the requirements of the "Information Security Management System - ISO/IEC 27001:2022" standard in the conduct of its operations.