Q: How to Log in to the e-business.mn system?

Main Method: Click the “Log In” button and verify your identity through the DAN authentication system. Then select either Individualor Organization to access the system. Recommended alternative method: If you are logging in through the web portal, after clicking the “Log In” button, you may scan the generated QR code using the E-Business mobile application to log in. Steps after successful login: 1. For users without a legal entity select your personal profile to access services available to individuals. You may also click the “Create Company” button to use the Legal Entity Name Reservation service and access other guidance and information related to company establishment. 2. For users with a legal entity registered under your name will be displayed. By selecting the relevant legal entity and entering the system, you can access electronic services available to legal entities and monitor government-held information related to your business.

Question 1

Зөвлөгөө мэдээлэл авах

Accepted Answer

Та өргөдлийн маягтыг бөглөх болон холбогдох баримт, материалыг бүрдүүлэхтэй холбоотой тодруулах, зөвлөгөө авах шаардлагатай бол 11304258 дугаараар болон биечлэн ирж зөвлөгөө авах боломжтой.

Question 2

About the e-business.mn system

Accepted Answer

This system is designed for all entrepreneurs and provides a wide range of services required for conducting business activities, from reserving a legal entity name and company establishment to company dissolution.

The following new features have been added to the e-Business 2.0 mobile application:

- Access services using delegated authorization

- View transaction history between business entities and the State Treasury

- Check tax payments, reporting deadlines, and outstanding liabilities

- Access real estate information

- View permit and license information

- Access court decision information

- View logged-in device information

- Participate in surveys

- Submit applications and complaints to the 11-11 Center

- View open information related to legal entities

The following updates have been made:

- The Legal Entity Name Reservation service has been updated

- Company establishment guidance has been updated

- The AI agent has been updated

Question 3

How do I register for the system?

Accepted Answer

Click the “Log In” button to access the DAN system. Select “Register” and choose one of the following registration methods: - Register using your mobile phone number;

- Register using your online banking credentials; or

- Register through facial authentication.

Question 4

How to Log in to the e-business.mn system?

Accepted Answer

Main Method: Click the “Log In” button and verify your identity through the DAN authentication system. Then select either Individualor Organization to access the system.

Recommended alternative method: If you are logging in through the web portal, after clicking the “Log In” button, you may scan the generated QR code using the E-Business mobile application to log in.

Steps after successful login:

1. For users without a legal entity select your personal profile to access services available to individuals. You may also click the “Create Company” button to use the Legal Entity Name Reservation service and access other guidance and information related to company establishment.

2. For users with a legal entity registered under your name will be displayed. By selecting the relevant legal entity and entering the system, you can access electronic services available to legal entities and monitor government-held information related to your business.

Question 5

Can I log in using a PIN code?

Accepted Answer

The E-Business mobile application supports PIN code login. To set up a PIN code log in to your account, navigate to the PIN code setup section, create and enter any four-digit PIN code of your choice.

Question 6

Can foreign citizens and foreign-Invested companies access the system?

Accepted Answer

Foreign citizens who have registered with the Immigration Agency of Mongolia and obtained an F registration numberupon entering Mongolia may access the system. Users must verify their identity through the DAN authentication system when logging in. In addition, if a legal entity is registered under the user’s name, the system will automatically recognize it after logging in, allowing the user to select the relevant legal entity and access the system accordingly.

Question 7

What services are available through the system?

Accepted Answer

Users may submit requests for Legal Entity Name Reservation, Company Registration, various types of references and certificates, permits, and other government services.

The system also provides access to other government platforms offering e-services, as well as news and information, and allows users to monitor government-held information related to their legal entities.

Question 8

How can I make payments?

Accepted Answer

Payment methods may vary depending on the type of service.

- Payments generated during the service application process can be paid directly using QPay, SocialPay, or internet banking.

- If payment is required after the application status changes, an invoice will appear under the “Payments” section in the “Profile” menu. Click the invoice and scan the generated QR code using QPay, SocialPay, or internet banking to complete the payment.

Question 9

How can I check the status of my application?

Accepted Answer

Go to the “Profile” menu and select “Service History” to view the status, processing progress, and detailed delivery of information for your submitted applications.

Question 10

What file formats are accepted for document uploads?

Accepted Answer

When submitting an application, supporting documents may be uploaded in system-approved formats such as PDF, JPG, and PNG.

Question 11

What should I do if I encounter technical issues?

Accepted Answer

For technical support, call 11-11, then press 2 to connect with customer support.

Question 12

How will I receive notifications from the system?

Accepted Answer

Notifications will be sent to the registered email and system notifications.

Question 13

Is there a fee to use the system?

Accepted Answer

Basic use of the system is free of charge. However, certain public services require payment. Fees and payment conditions vary depending on the specific service.

Question 14

What is the difference between the portal and mobile versions?

Accepted Answer

- The mobile version allows legal entities to access one-step services, such as instantly issued references and certificates. Users can also track the status of requests, make payments, and view documents such as legal entity certificates and copies of company charters, enabling them to start and manage their business directly from their mobile devices.

- The portal version allows users to access both one-step services and multi-step services that require submitting a request and receiving a response. In addition, users can access information and services through various menus designed for legal entities.

Question 15

How can I search for services in the system?

Accepted Answer

- For Portal version Government services can be searched through the Main Search section on the homepage of the Services section by clicking "View All Services" for advanced search options.

- For Mobile version, go to the Services section, choose either Citizen or Legal Entity, then tap the search icon and enter the service name to search

Question 16

Where can I view the status of my service applications?

Accepted Answer

You can view the status of your service applications and information about received services in the “Service History” section under the “Profile” menu.

Question 17

How can I reserve a legal entity name?

Accepted Answer

Log in to the system, review the service instructions, and click the “Apply for Service” button. Complete the required fields and submit your proposed legal entity name for verification. If the name meets the requirements, it can be submitted for further review. The request will be reviewed by the State Registrar, which may approve or reject the name request.

If rejected, the State Registrar will provide the reason for rejection with an explanation. If approved, a service payment invoice will be generated. The invoice must be paid within 48 hours through the “Payments” section under the “Profile” menu. Once the payment is completed, the legal entity name will be officially reserved.

Question 18

If my legal entity name request was canceled due to unpaid fees, can I apply for the same name again?

Accepted Answer

If payment is not completed and the request is canceled, the legal entity name will be removed from the system after 30 days, after which the same name can be requested again.

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